Consumers to get opportunity to file complaint directly

Upgradation of call centre underway

Bhopal, January 20, 2016 (Ataullah Faizan):  Call centre of Central Region Power Distribution Company is being upgraded. The call centre has been equipped with 10 lines for complaints of company’s employees. Besides, adequate lines have also been provided for electricity and non-electricity consumers. In integrated call centre, consumers will have opportunity to file complaints directly. If consumer feels it necessary, he or she can also talk to customer care representative. At the time of making first-ever call to the call centre, consumer will have to get registered his Aadhar, mobile and electricity service connection numbers. Later, whenever concerning consumer files complaint on call centre’s number, it would automatically be registered with consumer’s service number and disposal will be ensured.

Electricity service complaint redressal camps will be held constantly from February 2 to March 31 to solve consumers’ problems pertaining to billing, metering, voltage etc at different distribution centres. It has been decided that new office of Gwalior Chief General Manager will be constructed at Gwalior apart from construction of 34 new buildings of various distribution centres. Cash counters will be opened in nearby power sub-stations at places where distribution centres are far-away to facilitate consumers in paying bills. The meeting was also informed about online scheme for online registration of electricity contractors.