Termination for not timely rendering citizen services

11 citizen services marked

Mrs. Maya Singh issues instructions to all commissioners and CMOs

Bhopal, August 24, 2016 (Abdul Ahad Farhan):   Citizen Charter and Public Service Guarantee Scheme implemented for providing services to general public should be strictly followed. Time-limit should be taken care so that no convenience is caused to public. Termination from the services will be made for any dereliction in this regard. Minister for Urban Development and Housing Mrs. Maya Singh said that no dereliction or delay will be tolerated in rendering services to public by urban bodies. Urban Development minister Mrs. Maya Singh said that chief minister’s intention is that every citizen should get services on time and without any difficulty. Each urban body will have to ensure promptness and responsibility in their works. 11 citizen services have been earmarked in the instructions issued to Municipal Corporation Commissioners and Chief Municipal Officers (CMOs).

They include building permission, coloniser license, water connection, assessment of property tax, change of name in property tax register, death and birth certificates, marriage certificate, BPL cards, general ration card, providing place to street vendors and permission for temporary occupancy, Chief Minister self-employment, Chief Minister Economic Welfare, forwarding loan applications to banks under State government’s beneficiary oriented schemes or under National Urban Livelihood Mission and other government scheme, allotment of land, shop or house of urban bodies, issuing patta and transfer, payment to daily wage workers and labourers.

Many of the schemes are part of citizen charter and public service guarantee scheme in which time limit is set. The others which have no time limit will be provided in a week. Instructions were issued to take strict action in case of getting complaint for not providing services within stipulated time limit. The employees will be terminated from the service in case of dereliction found in brief investigation. Divisional joint directors have been asked to weekly review in applications to be given for services through the instructions. The joint directors will submit report on applications for such services every Monday to the Headquarters.